FAQ

Our collection features vintage-inspired designs. Products are not represented as genuine antiques or restored historical clocks unless the individual listing expressly says so.

Read the individual listing to confirm whether the item is an operating clock, a decorative clock ornament, or a combination of both. Functions vary between products.

Battery requirements, included accessories, movement type, ticking sound, and alarm features depend on the item. Batteries and silent operation are not included or guaranteed unless specifically stated.

Compare the listed measurements with your desk, shelf, mantel, or bedside table. Lifestyle images show styling suggestions and may not communicate exact scale.

Follow the instructions supplied with your product. Unless the listing states otherwise, keep the item indoors, dry, and away from excessive heat. Use a soft, dry cloth and avoid abrasive cleaners. Use only the specified power source and remove exhausted batteries promptly.

Order preparation normally takes 2–4 business days and may take up to 5 during busy periods. Standard U.S. transit is estimated at 10–15 business days after dispatch. These are estimates rather than guaranteed arrival dates.

Email us as soon as possible. We will review your request, but changes and cancellations cannot be guaranteed once fulfillment has begun.

Contact us promptly with your order number and a description of the issue. Include photographs or a short video where helpful. Retain the item and protective packaging while we review the problem. Do not attempt repairs that could cause further damage.

Contact us within 30 calendar days after delivery to request an eligible return. Wait for return instructions before sending the item. Please review the Return & Refund Policy for conditions and shipping responsibilities.