Shipping Policy

1. Preparation and Transit

Preparation normally takes 2–4 business days after payment verification, or up to 5 during busy periods. Standard transit to supported U.S. addresses is estimated at 10–15 business days after dispatch. Add preparation and transit together when planning your purchase. Estimates exclude applicable holidays and are not guaranteed delivery dates.

2. Destinations and Charges

Checkout shows the shipping services, destination availability, and charges for your order. If no service is offered for an address, contact us before ordering. Import charges may be payable by the recipient unless checkout states they are included.

3. Dispatch and Tracking

Tracking details are provided when available. Orders can arrive in multiple parcels, and dispatch locations may differ from our business address. A newly created label may not show movement immediately.

4. Address and Delivery Problems

Check your address before payment. Request corrections immediately; changes depend on fulfillment progress. Contact us about delayed, missing, or apparently misdelivered parcels so we can investigate.

5. Clock Packaging and Inspection

Our collection includes tabletop clocks and decorative timepieces with different shapes, bases, dials, and projecting details. Unpack carefully on a stable surface and avoid pulling on clock hands, knobs, or ornamental elements.

If a parcel arrives damaged or an item is missing or incorrect, retain the packaging and contact us with your order number and supporting photographs. We will arrange an appropriate remedy for a confirmed problem attributable to us.

Shipping Support

Brand: sywxeo™
Company: Guangzhou Fanyi Trading Co., Ltd.
Owner: Wang Zhao
Business Address: Room 201, No. 8, Lane 15, Shipai Chaoyang North Street, Tianhe District, Guangzhou, Guangdong, China
Email: service@sywxeo.com
Phone: 00852-9138376
Customer Service Hours: 8:00 AM – 10:00 PM Daily